Customer Resources

Augintel is a machine learning software company dedicated to child welfare and social services.

Our products improve delivery of care by putting narrative data to use by utilizing Natural Language Processing (NLP), a branch of Artificial Intelligence (AI). 

Our product has been trained to understand social services by analyzing over 125 million pieces of narrative data including case notes, assessment, details and summaries.

By implementing NLP, agencies will spend less time trying to find existing content and become better informed with new insights from your existing narrative data.

Augintel summarizes risks, strengths and people mentioned in narrative data over time so staff can see critical information about the individuals and families they serve.  

Augintel is not a predictive or decision-making tool. Augintel surfaces information buried in case notes that the professionals in human services need to access and understand to do their work well. The tool summarizes mentions found in narrative text and cannot replace any assessment of the family’s needs and strengths.

If you are an existing customer, you can log in at https://app.augintel.ai/login and then follow your agency sign in process.

Please reach out to your Customer Success Manager if you have any issues logging in.

For Chrome: Open Chrome and enter https://app.augintel.ai/login. On the top right click the 3 vertical dots and click "Save and Share”. A pop up will appear where you will click "Create Shortcut” and then “Create”. The Augintel app is now on your desktop!

For Microsoft Edge: Open Edge and enter https://app.augintel.ai/login. On the top right, click the 3 vertical dots and click “Apps”. A pop up will appear where you will click “Install Augmented Intelligence” and then click “Install”. Select the check box next to “Create Desktop shortcut” and click “Allow”. The Augintel app is now on your desktop!

Yes, Augintel operates on an iPhone or Android just like on a desktop device.

Most agencies have included the user guide and instructional videos in their internal Learning Management Systems (LMS), but if you have any trouble accessing the documents please reach out to your Customer Impact Manager.

If you think we missed labeling a risk or strength - Augintel wants to know!

Feedback on incorrect labels is used to train the model to get better and better with your expert input. You can either provide feedback directly in the note or you can use the “Contact Us” option at the top of the screen to send us a message.

No. Augintel is a read only system that only has a one-way integration with your case management system, which means you will never enter any data in Augintel.   

Augintel will display narrative data from your system(s) to allow you to quickly understand and search for the information you need.